****update.5 days later: with /u/zangetxu help, I was refunded almost instantly. How hard is it to cancel an account? I read forums regarding this matter and looks like i am not the only one who had ever had this problem. Almost 72 hours and not single email to update the situation. the customer support said that i just need to wait until they give an answer. *update to those who still read this post. So what should I do? request another cancellation? Use paypal dispute to get my money back?Īll in all, for me their customer service is unacceptable. Im afraid if they still not cancelled my account by tomorrow, I will lose my right to request refund. Purevpn has a 3 day refund policy and its day two now. Today, I checked and I still got no email from them and furthermore my account still hasnt been cancelled. It does not allow torrenting on every server, but there are selected servers optimized for p2p filesharing which can be easily accessed after selecting the file-sharing mode in PureVPN. Finally he said that my email is still pending and will be updated soon. Yes, PureVPN is a good choice for torrenting.
Purevpn reddit for free#
The conversation ended with him accusing me trying to use his system for free although I only use it less then an hour and certainly less than 500mb that is a maximum bandwidth allocated to be entitled for the refund. Their manager, Mr Nauman connected and I talk to him but he insist on troubleshooting problem again. The final email reads "Your email has been viewed and forwarded it to the concerned department and will update you shortly."ġ3 hours later I still haven't received an email so I contact their live support.
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I then request cancellation but before I can do that they send a representative via email to troubleshoot my problem. If you buy something through links on our site, Mashable may earn an affiliate commission. After testing it for about an hour, I found it unsatisfactory and decided to cancel the plan and request a refund as I still qualified for their 3 days money back guarantee. All products featured here are independently selected by our editors and writers.
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Yesterday I signed up for their 1 year plan.